Customer Service Associate

Celsius Holdings - Boca Raton, FL

Full-time

Boca Raton, FL

Beverage and Tobacco Product Manufacturing

About the position

The Customer Service Associate at Celsius Holdings plays a crucial role in supporting the brand's growth by managing order processing, tracking shipments, and providing administrative support. This full-time position is based in Boca Raton, FL, and involves collaboration with various teams to ensure customer satisfaction and operational efficiency.

Responsibilities

• Order entry
• Sending and tracking order confirmations sent to customers
• Tracking and fixing shipping errors
• File claims and follow-up (record damages, overages & shortages)
• Support Operations Team with all needed customer service & administrative needs
• Assist in department reporting needs & data entry
• Other duties as assigned

Requirements

• Minimum of 1-3 years of experience
• Proficiency in all MS Office applications (specifically Excel, Outlook & Word)
• Expertise with enterprise accounting software (Great Plains a plus)
• Excellent oral and written communication skills
• Ability to work independently and as part of a team
• Must be able to work in a fast-paced high demand environment where work and order volumes can fluctuate
• Must be able to take ownership of the job responsibilities and the job duties of the role.

Benefits

• Comprehensive Medical, Dental & Vision benefits
• Long- and short-term disability
• Life insurance
• 10 PTO days per year subject to accrual
• 10 Company paid holidays
• 401(k) with Company match
• Identity theft and legal services