Customer Service Associate

$35,360 - $41,600/Yr

Michaels

Full-time - Entry Level

1,001-5,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The position involves delivering friendly customer service in a retail environment, assisting customers with their shopping needs, and ensuring a fast and friendly checkout experience. The role includes responsibilities related to merchandise handling, store maintenance, and compliance with company policies, all while promoting a positive shopping experience for customers.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Requirements

• Retail and/or customer service experience preferred
• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Benefits

• Opportunities for personal and professional growth
• Inclusive environment for all Team Members
• Commitment to reasonable accommodations for individuals with disabilities