Customer Service Associate

$35,942 - $39,520/Yr

Walgreens Boots Alliance - Norwalk, CA

Part-time - Entry Level

Norwalk, CA

10,001+ employees

Health and Personal Care Retailers

About the position

The Customer Service Associate at Walgreens is responsible for delivering a distinctive and delightful customer experience by providing courteous and efficient service at the checkout and throughout the store. This part-time role involves engaging with customers, resolving issues, and ensuring compliance with company policies while maintaining a clean and organized store environment.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides efficient checkout service.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members.
• Recommends items for sale and processes transactions including voids, returns, and exchanges.
• Maintains cleanliness and organization of counters and shelves.
• Checks in and prices merchandise as required by management.
• Implements asset protection procedures to minimize profit loss.
• Constructs and maintains promotional displays and resets as directed.
• Provides customer service in the photo area and assists with web pick-up responsibilities.
• Ensures the store is clean and orderly, complying with company policies.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekends.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.

Benefits

• Flexible scheduling
• Employee discounts
• Health insurance options
• Paid time off
• 401(k) retirement plan