Customer Service Associate

$42,536 - $42,536/Yr

The Hertz Corporation - Oakland, CA

Full-time - Entry Level

Oakland, CA

5,001-10,000 employees

Rental and Leasing Services

About the position

The Customer Service Associate role at Hertz focuses on delivering exceptional customer service while managing various tasks in a fast-paced environment. This full-time position requires a passion for customer service, strong communication skills, and the ability to work flexible hours, including nights, weekends, and holidays. Associates will engage directly with customers, addressing inquiries and resolving issues to ensure a positive rental experience.

Responsibilities

• Provide excellent customer service to all customers.
• Handle customer inquiries, disputes, and adjustments effectively.
• Manage multiple tasks in a fast-paced environment.
• Maintain a professional appearance and work ethic.
• Work flexible hours, including nights, weekends, and holidays as needed.

Requirements

• High School Diploma or equivalent.
• 2 years of customer service experience.
• Ability to legally drive a vehicle.
• Strong computer skills.
• Excellent verbal communication skills.
• Ability to handle multiple tasks and have good organizational skills.
• Great attitude with a high-energy personality.

Nice-to-haves

• 4 years of customer service experience with 2 years of sales experience.
• Experience in dealing directly with customers.

Benefits

• Opportunities for advancement
• Overtime pay
• Flexible scheduling including weekends and holidays