Customer Service Associate

$35,360 - $55,224/Yr

Berkshire Bank - Hebron, CT

Full-time - Entry Level

Hebron, CT

Credit Intermediation and Related Activities

About the position

The Customer Service Associate role at Berkshire Bank focuses on cultivating customer relationships and promoting the bank's products and services. The position involves handling a variety of customer service operations, including transactions for checking, savings, and loans, while ensuring a positive customer experience. The associate will also assist clients with digital engagement and cross-sell non-traditional banking products.

Responsibilities

• Handle complex client issues while executing excellent customer service principles.
• Excel at client service skills to promote a positive brand image for the bank through face-to-face communication and telephone etiquette.
• Lead through lobby management, ensuring prompt welcomes and assistance to clients.
• Explain bank policies and procedures to customers.
• Assist clients with digital engagement and satisfaction.
• Cross-sell and refer non-traditional bank products to meet established goals.
• Participate in outbound calling campaigns.
• Identify opportunities when processing transactions to meet clients' needs and refer opportunities to bankers.
• Execute a variety of customer transactions in accordance with bank policy and procedures.
• Maintain working knowledge of all products offered by the bank and corresponding policies and procedures.
• Handle large amounts of cash in an organized, timely, and accurate fashion.
• Balance own cash drawer daily within prescribed guidelines.
• Act as a deterrent of robbery and fraud loss by following procedures and regulations.
• Assist in daily office work to ensure proper balancing of the branch and timely delivery of work to appropriate departments.
• Provide backup and support to Branch Supervisor tasks as needed.
• Ensure compliance with all banking laws, rules, regulations, and prescribed policies.

Requirements

• High school diploma or equivalent.
• Prior transaction or teller experience preferred.
• Prior customer service experience preferred.
• Cash handling experience.

Nice-to-haves

• Experience in phone etiquette.
• Basic computer skills.
• Interpersonal skills.

Benefits

• Competitive pay range of $17.00 - $26.55 per hour.