Customer Service Associate

$31,200 - $35,360/Yr

Walgreens Boots Alliance - Kent, OH

Full-time - Entry Level

Kent, OH

Health and Personal Care Retailers

About the position

The Customer Service Associate at Walgreens plays a crucial role in delivering a distinctive and delightful customer experience. This entry-level position involves engaging with customers, providing efficient checkout service, and assisting with various store operations. Associates are expected to model customer service best practices and contribute to a positive shopping environment while maintaining store standards.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, providing courteous and efficient checkout service.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with team members.
• Provides customers with friendly, fast, and efficient service.
• Recommends items for sale and trade-up or companion items to customers.
• Processes customer purchases, including cash handling and returns.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and keeps records.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains promotional displays and merchandise.
• Assists with food item separation and product placement as per policies.
• Provides customer service in the photo area, including digital passport photo services.
• Monitors web pick-up orders and delivers them to customers.
• Assists with store maintenance to ensure a clean and orderly appearance.
• Completes special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.

Benefits

• Competitive hourly wage ranging from $15 to $17.5.
• Opportunities for career growth and development.
• Flexible scheduling options.