Customer Service Associate

$32,240 - $32,240/Yr

The Hertz Corporation - Tampa, FL

Full-time - Entry Level

Tampa, FL

5,001-10,000 employees

Rental and Leasing Services

About the position

The Customer Service Associate plays a crucial role in enhancing customer satisfaction and retention by providing exceptional service. This position is responsible for first contact resolution and managing customer interactions at the location, ensuring a high level of hospitality and professionalism. The associate serves as the primary liaison for the Net Promoter Score (NPS), analyzing results to improve guest satisfaction and coaching employees to meet customer needs effectively.

Responsibilities

• Provide exceptional customer service to enhance satisfaction and retention.
• Handle and resolve customer issues at the counter promptly.
• Act as the primary liaison for the Net Promoter Score (NPS) and communicate performance actions to management.
• Analyze NPS results to identify causes and implement improvement plans for guest satisfaction.
• Communicate and assist employees in understanding customer needs, providing guidance and coaching as necessary.
• Ensure compliance with corporate policies and procedures among all staff.

Requirements

• 3 years of demonstrated experience in customer service, preferably in operations and sales.
• Excellent customer service skills with a focus on relationship building.
• Strong oral and written communication skills.
• Proficient problem-solving and decision-making abilities.

Nice-to-haves

• Rental car experience is a plus.

Benefits

• Up to 40% off the base rate of any standard Hertz rental.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts - Theme Park Tickets, Gym Discounts & more.