Customer Service Associate
The Hertz Corporation•Tampa, FL
500d•$32,240 - $32,240
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About The Position
The Customer Service Associate plays a crucial role in enhancing customer satisfaction and retention by providing exceptional service. This position is responsible for first contact resolution and managing customer interactions at the location, ensuring a high level of hospitality and professionalism. The associate serves as the primary liaison for the Net Promoter Score (NPS), analyzing results to improve guest satisfaction and coaching employees to meet customer needs effectively.
