Customer Service Associate

$50,000 - $55,000/Yr

Omi & Co. Sa - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

Professional, Scientific, and Technical Services

About the position

The Customer Service Associate at OMI Inc. is a full-time role focused on enhancing customer satisfaction and supporting the client service team in a fast-paced telecommunications environment. The position requires a proactive individual with strong interpersonal skills to assist clients with inquiries related to home internet and phone services, while also contributing to team goals and maintaining positive client relationships.

Responsibilities

• Provide an exceptional customer service experience for all potential clients and customers presenting proper solutions and getting products into customers' hands.
• Develop and maintain a healthy trustworthy relationship with clients and team members.
• Acquire knowledge of new 5G products, packages, or any new promotions our clients are offering.
• Ability to troubleshoot arising problems on your own while developing efficient solutions.
• Rapidly acquire a thorough understanding of client offerings, report analysis to increase sales margins, competitive advantages, resources, and processes and articulate them persuasively to current and potential accounts.
• Maintain accurate and updated information on all client accounts.
• Coordinate with fellow Verizon Sales Representative team members on creative ways to engage customers, drive satisfaction, and maintain customers.
• Work with internal teams to provide continuous feedback from clients, inclusive of optimization suggestions and recommendations.

Requirements

• High school diploma or equivalent.
• Background in client service, sales, or customer service experience.
• Must be self-motivated and possess the ability to take the initiative.
• Exceptional interpersonal and organizational skills.
• Intelligent, outgoing individual with the ability to problem solve quickly on your feet.
• Confident interacting with clients in a variety of environments from minuscule to substantially large.
• Possess a high level of integrity, accountability, and initiative.
• Reliable transportation and the ability to arrive punctually.

Benefits

• 401(k)
• Health insurance