Customer Service Associate

$48,254 - $58,533/Yr

ADA Marketing CA - Montebello, CA

Full-time - Entry Level

Montebello, CA

About the position

The Customer Service Associate position at ADA Marketing in Montebello, CA, is designed for individuals who are passionate about providing exceptional customer service and building meaningful relationships. This role focuses on promoting client products and services, completing sales transactions, and maintaining long-term customer relationships. The position emphasizes the importance of interpersonal communication skills and adaptability to meet diverse customer needs.

Responsibilities

• Meet with customers to promote our client's products and services directly and complete sales transactions.
• Build long-standing relationships with customers using interpersonal communication skills and rapport-building strategies.
• Oversee a given territory of customers and utilize market research on customer needs and demographics.
• Attend weekly team meetings to discuss customer service and sales strategies.
• Educate customers on timed promotions and keep up to date with changes on incentives monthly.
• Attend quarterly meetings with the supervisor team to discuss overall metrics, growth, and networking opportunities.

Requirements

• Proactive to changes with sales strategies and customer-related skillsets.
• Dependable in a team-focused environment working alongside other team members.
• Driven to become the best version of themselves personally and professionally.
• Positive attitude and mentality in the office and during team events and meetings.
• Coachable through multiple channels of communication surrounding customer services and sales strategies.
• Organized with account information for current and future customers.

Benefits

• 401(k)