Macdermid - Pasadena, TX

posted about 2 months ago

Full-time
Pasadena, TX
Merchant Wholesalers, Nondurable Goods

About the position

The Customer Service Associate at MacDermid Offshore Solutions is responsible for managing returnable stainless steel tote contracts and billing processes. This role involves entering and maintaining contracts in SAP, responding to customer inquiries, and ensuring timely submission of invoices and shipping documents. The position emphasizes collaboration and communication within a team-oriented environment, aligning with the company's core values of Challenge, Commit, Collaborate, Choose, and Care.

Responsibilities

  • Enter, maintain and close returnable tote contracts in SAP.
  • Maintain emails assigned in offshore email account and respond accordingly.
  • Upload completed shipping & quote documents to a SharePoint site.
  • Submit invoices on customer portals.
  • Complete customer requests for copies of COA, SDS (Safety Data Sheet) & other shipping documents.
  • Backup Customer Service.
  • Finish other tasks assigned by the manager.

Requirements

  • Must have high school diploma or GED equivalent.
  • High-level of communications skills (written and verbal) in English required.
  • Must be proficient in Computer skills.
  • Must have two-three years in office experience and Customer Service.
  • SAP Knowledge preferable.

Benefits

  • Teamwork and collaboration in a highly supportive culture.
  • Opportunities for continuous improvement through cross-functional partnerships.
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