Customer Service Associate
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About The Position
We are seeking a dedicated and experienced Customer Service Associate to join our team. The ideal candidate will have 2-5 years of experience in customer service, with a strong focus on analytical skills, problem-solving abilities, and exceptional communication. This role involves extensive travel (approximately 80%) to client sites between Fairfield County, Connecticut and the Metro New York areas, where you will engage in direct, face-to-face interactions with customers, addressing their concerns and developing solutions tailored to their needs. In addition to client-facing responsibilities, this role requires close collaboration with the sales and dispatch teams to resolve issues, incorporate best practices, and optimize the customer experience. The successful candidate will be forward-thinking, process-oriented, and capable of identifying new opportunities based on customer feedback. Another key component of this role is heavy documentation and research to ensure up-to-date knowledge of company products, services, and processes.
