Customer Service Associate

Wawa Agency - Lumberton, NC

Part-time - Entry Level

Lumberton, NC

10,001+ employees

Food and Beverage Retailers

About the position

The Customer Service Associate plays a vital role in supporting the store management team by performing various tasks that enhance customer satisfaction and store operations. This position focuses on delivering exceptional customer service, handling food and beverage preparation, managing cash register duties, and maintaining cleanliness throughout the store. The associate is expected to engage with customers positively and ensure compliance with safety and operational standards.

Responsibilities

• Greet and provide an enjoyable shopping experience for all customers.
• Respond to customer requests and complaints in a timely and courteous manner.
• Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
• Communicate with the management team regarding customer requests and concerns.
• Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment.
• Maintain proper cash levels in register drawer and change machines.
• Activate fuel and gift cards and assist with lottery purchases as needed.
• Comply with federal and state laws by requesting personal identification from customers purchasing restricted products.
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles.
• Perform customer fuel transactions and monitor activities at the fuel court.
• Prepare all made to order food and/or beverages according to recipe or customer specifications.
• Stock food and beverage areas with products and supplies to ensure in-stock conditions at all times.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills.
• Follow proper coding procedures, check expiration codes, face and inspect all items, and pull expired items.
• Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices.
• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards.
• Complete other tasks as assigned by store management.

Requirements

• Ability to work well individually as well as in a team environment.
• Good communication skills.
• Excellent customer service skills.
• Ability to learn FSRA process and procedures and demonstrate on a daily basis.
• Ability to work overtime as needed.
• Ability to multi-task in a fast-paced environment.
• Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures.
• Must be able to perform physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly.
• Must be able to perform physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing.
• Must be able to lift and carry up to 35 lbs.
• Must be at least 16 years old.
• Must have reliable transportation.
• Must wear slip-resistant shoes at all times.
• Must be able to tolerate exposure to cleaning products.

Nice-to-haves

• Prior food service and/or customer service experience preferred.
• Pursuit of or high school diploma or equivalent, preferred.

Benefits

• Equal opportunity employer
• Reasonable accommodation for application process