Customer Service Associate

$31,200 - $35,360/Yr

Walgreens Boots Alliance - Cedar Lake, IN

Full-time - Entry Level

Cedar Lake, IN

Health and Personal Care Retailers

About the position

The Customer Service Associate at Walgreens plays a crucial role in delivering a distinctive and delightful customer experience. This entry-level position involves engaging with customers, providing efficient service at the cash register, and assisting with various store operations. Associates are expected to model customer service best practices and contribute to a positive shopping environment while also maintaining store standards and compliance with regulations.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, providing courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members.
• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Processes customer purchases, collects cash, and distributes change as requested.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and maintains records.
• Implements company asset protection procedures to minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains displays, including promotional and seasonal merchandise.
• Assists with food item separation and product placement as specified by policies.
• Provides customer service in the photo area, including digital passport photo service.
• Monitors web pick-up orders and fills customer orders as they arrive at the store.
• Ensures clean and orderly store condition and appearance.
• Complies with all company policies and procedures and maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

Benefits

• Competitive hourly wage ranging from $15 to $17.5.
• Opportunities for career growth and development.
• Flexible scheduling options.