Customer Service Associate

Wawa Agency - Deerfield Beach, FL

Part-time - Entry Level

Deerfield Beach, FL

5,001-10,000 employees

Food and Beverage Retailers

About the position

The Customer Service Associate at Wawa plays a vital role in delivering exceptional customer experiences while supporting the store management team. This part-time position involves various tasks such as customer service, food and beverage preparation, cash register duties, and maintaining cleanliness in the store. The associate is expected to engage with customers positively and efficiently, ensuring that their needs are met and that they leave with a smile.

Responsibilities

• Greet and provide an enjoyable shopping experience for all customers.
• Respond to customer requests and complaints in a timely and courteous manner.
• Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
• Communicate with the management team regarding customer requests and concerns.
• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment.
• Maintain proper cash levels in register drawer and change machines.
• Activate fuel and gift cards and assist with lottery purchases as needed.
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
• Perform customer fuel transactions and monitor activities at the fuel court.
• Prepare all made to order food and/or beverages according to recipe or customer specifications.
• Ensure coffee thermals are filled and working properly.
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
• Check expiration codes, face and inspect all items, and pull expired items, document and discard.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa's policy manual, training materials and other publications.
• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.

Requirements

• Must be at least 16 years old.
• High school diploma or equivalent preferred.
• Prior food service and/or customer service experience preferred.
• Ability to work well individually as well as in a team environment.
• Good communication skills.
• Excellent customer service skills.
• Ability to learn FSRA process and procedures and demonstrate on a daily basis.
• Ability to work overtime as needed.
• Ability to multi-task in a fast-paced environment.
• Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures.
• Must be able to perform physical behaviors repetitively throughout a shift, including standing, walking, handling, reaching horizontally, and grasping firmly.
• Must be able to lift and carry up to 35 lbs.

Nice-to-haves

• Experience in food service or customer service is preferred.

Benefits

• Flexible scheduling options.
• Opportunities for career advancement.
• Team-oriented work environment.