Customer Service Associate

Walgreens Boots Alliance - Michigan City, IN

Part-time - Entry Level

Michigan City, IN

Health and Personal Care Retailers

About the position

The Customer Service Associate at Walgreens is responsible for delivering a distinctive and delightful customer experience through efficient and courteous service. This role involves engaging with customers, processing transactions, and maintaining store operations to ensure a positive shopping environment.

Responsibilities

• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with team members.
• Registers customer purchases on assigned cash register and processes transactions efficiently.
• Recommends items for sale and suggests trade-up or companion items to customers.
• Maintains cleanliness and organization of counters and shelves, and takes inventory as needed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains promotional displays and completes resets as directed.
• Assists with food item separation and product placement according to policies.
• Provides customer service in the photo area, including digital passport photo services.
• Monitors web pick-up orders and delivers them to customers as they arrive.
• Assists with maintaining a clean and orderly store appearance.
• Completes special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.

Benefits

• Flexible scheduling options
• Employee discounts
• Training and development opportunities