Customer Service Associate

Ollie's Bargain Outlet - Parma, OH

Full-time - Entry Level

Parma, OH

General Merchandise Retailers

About the position

The Customer Service Associate plays a vital role in enhancing customer satisfaction and maintaining the store's appearance. This position focuses on delivering exceptional service, operating the register accurately, and supporting store operations to foster a positive shopping experience for customers.

Responsibilities

• Greet and acknowledge every customer with Ollie's 'Yes I Care, Yes I Can' approach to build long-term customer loyalty.
• Accurately and efficiently operate the register, approve refunds for other associates, and assist with training new Sales Associates.
• Assist with receiving the truck, pricing items, merchandising product, and recovering the store.
• Communicate customer needs to Team Leaders when necessary.
• Maintain the store appearance and complete any additional responsibilities and/or duties as assigned.

Requirements

• High School diploma or equivalent preferred.
• 6 months of prior retail experience preferred.
• Ability to work evenings, weekends, and holidays on a regular basis.
• A positive attitude and team player who wants to engage and serve customers.

Benefits

• 20% employee discount
• Flexible Schedule
• Strong field sales career growth & talent development culture for top performers.