Customer Service (Benefit Card) M-F

$29,120 - $29,120/Yr

Five Star Call Centers - South Bend, IN

Full-time

South Bend, IN

Administrative and Support Services

About the position

The Customer Service position at Five Star Call Centers involves assisting customers with inquiries related to debit card incentives, orders, and balances. The role requires providing high-quality service while managing a high volume of inbound calls, ensuring customer satisfaction through effective communication and problem-solving skills.

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication 'scripts' when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Requirements

• Previous 1 year customer service or customer support experience preferred
• Previous 1 year call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Benefits

• Paid training
• Shift differential (extra $1/hr nights & weekends)