Customer Service & Billing Office Manager for Municipal Authority - 5 yrs. experience required

$80,000 - $90,000/Yr

Schuylkill County Municipal Authority - Pottsville, PA

Full-time - Mid Level

Pottsville, PA

Utilities

About the position

The Customer Service & Billing Office Manager for the Schuylkill County Municipal Authority is responsible for overseeing the daily operations of the office, ensuring efficient workflow and coordination among staff. This role includes administrative and managerial responsibilities such as supervising office staff, managing budgets, and ensuring compliance with company policies while maintaining high levels of customer service and conflict resolution.

Responsibilities

• Oversee daily operations of the office and customer services.
• Ensure efficient workflow and scheduling among staff.
• Supervise office staff and manage budgets.
• Report and ensure compliance with company policies.
• Work directly with Executive Management and Department Managers to execute management objectives.
• Resolve customer complaints and inquiries related to billing and service contracts.
• Maintain Authority records and manage filing, retention, and storage.
• Direct incoming telephone calls and general inquiry emails.
• Monitor inventory and operation of office supplies and equipment.
• Manage office information technology services and equipment.
• Conduct annual evaluations of staff and participate in recruiting and training.
• Review and analyze reports, summarize information, and advise management.
• Manage workflow for files, records, billing, and insurance coordination.
• Oversee financial closeout figures and assist in budget preparation.

Requirements

• Bachelor's degree in public administration, business administration, or related field.
• Five (5) or more years of experience in a supervisory or managerial role.
• Strong customer service and conflict management skills.
• Ability to work independently and maintain integrity under pressure.
• Experience in office management and leadership.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee assistance program
• Retirement plan