Customer Service Branch Associate - Automotive Finishes

$32,136 - $40,997/Yr

Sherwin-Williams - Cleveland, OH

Full-time - Entry Level

Cleveland, OH

Chemical Manufacturing

About the position

The Customer Service Branch Associate at Sherwin-Williams is responsible for receiving and preparing orders, safely moving, loading, and delivering products, and providing excellent customer service. This role involves operating tinting equipment, assisting with scheduling, mixing, and color matching, while ensuring a clean and safe working environment. The position requires interaction with customers and handling cash and payment methods, necessitating a review of criminal history for safety and security purposes.

Responsibilities

• Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
• Load and unload products from deliveries
• Operate and maintain warehouse vehicles and equipment
• Assist in planning delivery schedule to optimize unit efficiency
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistent with policies and procedures
• Deliver products to the customer in a safe and timely manner
• Communicate and cooperate with supervisors and coworkers
• Keep a clean and safe working environment and optimize space utilization
• Follow quality service standards and comply with procedures, rules and regulations
• Ensure that the stockroom is organized
• Comply with inventory control procedures and assist with bi-annual inventory review

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, with or without reasonable accommodation
• Must have at least one (1) year of work experience in customer service, retail, or sales

Nice-to-haves

• Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch
• Have at least two (2) years of work experience in customer service, retail, or sales
• Have at least one (1) year of work experience using material handling equipment (for example: forklifts, pallet jacks, hand trucks, order pickers, etc.)
• Have at least a High School diploma or GED

Benefits

• Health insurance
• 401k retirement plan
• Paid time off
• Employee discounts
• Professional development opportunities