CUSTOMER SERVICE/CALL CENTER ASSOCIATE - DISTRIBUTION CENTER

Sportsman's Warehouse - Salt Lake City, UT

Full-time - Entry Level

Salt Lake City, UT

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Customer Service Associate at Sportsman's Warehouse plays a crucial role in fostering positive relationships with customers by ensuring efficient and satisfying interactions through phone and email communication. This position is essential for managing customer inquiries, resolving complaints, and providing product and service information, thereby enhancing the overall customer experience.

Responsibilities

• Answer calls and respond to emails.
• Handle customer inquiries by phone and email.
• Research required information using available resources.
• Manage and resolve customer complaints.
• Provide customers with product and service information.
• Enter new customer information into the system and update existing customer information.
• Process customers' orders.
• Identify and escalate priority issues and route calls to appropriate resources.
• Follow up on customer calls where necessary.
• Document all call information according to standard operating procedures.
• Write product reviews for items that you know.
• Check the website for incorrect information about products.
• Complete price comparisons between our website and our competitors.
• Follow written and verbal instructions given by the Customer Service Manager.

Requirements

• High School Diploma or GED.
• Ability to communicate both written and verbally.
• Ability to perform physical activities including talking, hearing, and repetitive motions.
• Visual acuity for completing work on the computer.