About the position
The Customer Service Center (CSC) Manager at Suburban Propane is a pivotal role that requires an enthusiastic, customer-focused, and business-oriented individual. This position is responsible for achieving the financial, growth, compliance, and customer satisfaction goals of the CSC, thereby creating a positive impact on the company. Reporting directly to the Region General Manager, the CSC Manager will oversee the planning and supervision of the day-to-day operations of the center. This includes managing all aspects of profit and expense activities, which encompass sales, inventory, fleet management, staffing, and customer acquisition and retention strategies. In this role, the CSC Manager will be tasked with managing the CSC staff, which involves interviewing, hiring, coaching, training, and managing performance to ensure a high level of service delivery. The manager will also monitor and assure compliance in various areas, including safety, health/environmental regulations, human resources, and financial/ethical considerations. A key responsibility will be to ensure that all customer interactions and services are performed in a manner that consistently meets or exceeds customer expectations, thereby supporting customer acquisition and retention efforts. Suburban Propane is committed to the physical, mental, and financial well-being of its employees, offering competitive pay, incentive potential, and an outstanding benefits package. The company values the growth and development of its employees, providing opportunities for continued learning and career advancement.
Responsibilities
- Manage all aspects of the CSC's profit and expense activity including sales, inventory, fleet, staffing, and customer acquisition and retention.
- Manage the CSC staff, including interviewing, hiring, coaching, training, and managing performance.
- Monitor and assure compliance in areas including safety, health/environmental, human resources, and financial/ethical considerations.
- Ensure all customer interactions and services meet or exceed customer expectations to support customer acquisition and retention.
Requirements
- Minimum of 3 years of business experience.
- Bachelor's Degree in business preferred.
- Delivery and/or distribution, sales, and general management experience desired.
- Exceptional written and interpersonal communication skills.
- Ability to provide strong leadership through coaching and mentoring with a focus on customer service.
Benefits
- Medical, dental, and vision (eligibility after just 30 days of employment)
- Paid time off that increases with tenure
- A 401(k) with company match and immediate vesting
- A new employee training program and many opportunities for continued learning and career development
- Disability and life insurance
- Employee recognition program
- Generous tuition assistance program
- Propane discounts, and more!
