Customer Service Champion (Warranty Division)

$37,440 - $37,440/Yr

Fashion Glass & Mirror - Grand Prairie, TX

Full-time

Grand Prairie, TX

101-250 employees

Specialty Trade Contractors

About the position

The Customer Service Champion in the Warranty Division at Fashion Glass & Mirror plays a crucial role in providing exceptional service to clients in the residential glass market. This position is essential for maintaining customer satisfaction and supporting the company's growth by effectively communicating with various stakeholders and ensuring accurate processing of customer accounts.

Responsibilities

• Positively represent the FGM brand at all times, including providing excellent customer service to client accounts via phone and email
• Effectively communicate with contractors, designers, coworkers, and homeowners
• Go above and beyond for our customers, offering solution-based and helpful dialogue
• Maintain customer accounts by recording account information
• Process tickets while checking for accuracy within our in-house software system
• Monitor and update in-house software system daily while ensuring proper processes and procedures with their extended team
• Take ownership of the data change process, ensuring accuracy and efficiency
• Identify and assess customer's needs to achieve satisfaction
• Support immediate and extended teams, while adding value and heightened contribution
• Embrace opportunities to learn new skills and better methodologies

Requirements

• Must excel in customer service skills via phone and email
• Must excel in computer skills
• Must be a team-player and value the integrity of teamwork
• Must have proven troubleshooting abilities
• Must have proven leadership ability
• Previous warranty experience a plus

Benefits

• Medical, Dental, Vision insurance
• Company sponsored Life Insurance
• 401k match opportunities
• Vacation time and company holidays
• Birthday Paid Time Off
• Employee discount program
• Counseling services for all members of household
• Discounted gym memberships
• Smoking cessation program
• Wellness programs