Customer Service Clerk I

$33,684 - $33,684/Yr

City Of Augusta - Augusta, GA

Full-time - Entry Level

Augusta, GA

1-10 employees

Executive, Legislative, and Other General Government Support

About the position

The Customer Service Clerk I position at the City of Augusta, GA, is responsible for processing utility payments and assisting customers with various utility-related inquiries and services. This entry-level role involves direct interaction with the public, ensuring customer satisfaction through effective problem resolution and operational support within the guidelines of Augusta-Richmond County ordinances and department policies.

Responsibilities

• Processes payments for utilities, other fees, and services.
• Receives payments from customers by check, cash, and credit card.
• Documents payments received, balances cash drawers daily, and prepares bank deposits.
• Provides information and assistance regarding utility billing, payments, or other issues.
• Responds to routine questions, complaints, or requests for services.
• Initiates problem resolution, conducts research, recommends solutions, and follows up to ensure customer satisfaction.
• Sets up new accounts and assists customers in identifying needed services.
• Inputs data into the computer system database while creating and updating work orders.
• Serves as a primary contact for service-related questions, reviews the status of work orders, and resolves complaints regarding services.
• Answers questions and responds to requests regarding billing/payments and troubleshoots meter reading problems and billing errors.
• Provides customer service to walk-ins, processes payments, and receives payments.
• Uses CIS billing software to research customer complaints.
• Handles large sums of money, prepares reports, and maintains financial records and accounts.
• Researches amounts due and past due balances.
• Corrects address changes on returned mail and re-mails to new addresses.
• Scans account documents.
• Operates standard office equipment, computer, and two-way radio.

Requirements

• High School diploma or GED.
• One (1) year experience providing customer service, preferably to the public, both in-person and by telephone.

Nice-to-haves

• Cashiering experience in banking or credit union.