Customer Service Collector

$47,840 - $49,920/Yr

TEKsystems - San Bernardino, CA

Full-time - Entry Level

San Bernardino, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Self-Pay Collector role at TEKsystems involves managing and collecting patient payments within the billing department of a leading healthcare provider. The position focuses on ensuring accurate account reconciliation and providing excellent customer service to patients regarding their financial responsibilities.

Responsibilities

• Contact patients to discuss outstanding balances and arrange payment plans.
• Review and analyze patient accounts to ensure accuracy.
• Resolve billing discrepancies and answer patient inquiries regarding their accounts.
• Maintain detailed records of patient interactions and payment statuses.
• Collaborate with the billing team to improve collection processes.
• Adhere to all regulatory and compliance guidelines.

Requirements

• High school diploma or equivalent; associate's degree in finance or related field preferred.
• Previous experience in medical billing or collections is highly desirable.
• Strong communication and interpersonal skills.
• Proficiency in using billing software and Microsoft Office Suite.
• Ability to handle sensitive information with confidentiality.
• Excellent problem-solving skills and attention to detail.