Customer Service Consultant

Caliber Collision - Virginia Beach, VA

Full-time - Entry Level

Virginia Beach, VA

Repair and Maintenance

About the position

The Customer Service Consultant at Caliber Collision is responsible for providing exceptional customer service in a fast-paced environment. This role involves engaging with customers, understanding their needs, and ensuring a positive experience throughout their interaction with the company. The position offers opportunities for career growth and hands-on experience within a production shop.

Responsibilities

• Provide world-class customer service to internal and external customers.
• Engage with customers to understand their needs and assist them effectively.
• Handle customer inquiries and resolve issues in a timely manner.
• Maintain a friendly and professional demeanor at all times.

Requirements

• 2+ years of customer-facing experience; sales experience is a plus.
• Must have a valid driver's license and be eligible for coverage under the company insurance policy.
• Ability to pass all pre-employment screenings including background and MVR checks.

Nice-to-haves

• Passion for learning the collision industry.
• Ability to understand written and verbal instructions.
• Ability to prioritize competing tasks and adapt to a fast-paced environment.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• Paid vacation
• Career growth opportunities