Staffmark - Ridgefield Park, NJ
posted 7 days ago
The Customer Service Content Manager at Staffmark Workforce Solutions is responsible for developing and implementing a content strategy that enhances customer service operations. This role focuses on improving self-service and automation, ensuring compliance with communication guidelines, and creating content that addresses customer inquiries effectively. The position requires collaboration with various teams to audit and enhance communication channels, as well as leveraging data analytics to identify content needs.