Customer Service Coordinator - $18/hour

$37,440 - $37,440/Yr

Alsco - Boise, ID

Full-time - Entry Level

Boise, ID

Personal and Laundry Services

About the position

The Customer Service Coordinator (CSC) at Alsco Uniforms is responsible for enhancing customer loyalty through effective communication and service. This role involves responding to inbound customer calls, making proactive outbound calls, and coordinating information flow within the Service Department to ensure customer satisfaction and resolution of issues. The CSC plays a vital role in maintaining customer relationships and supporting the overall service operations.

Responsibilities

• Respond to customer service needs in a courteous and professional manner according to company policy and procedures.
• Make outbound calls and respond to inbound calls, performing tasks such as audits, up-selling opportunities, problem resolution, and customer follow-up.
• Coordinate the flow of information within the Service Department, maintain call logs and files, and check night messages.
• Ensure customer loyalty and outstanding customer service with a sense of urgency.
• Build relationships and communicate openly with customers, managing their needs and proactively resolving concerns.
• Prepare, distribute, and track Welcome packets, renewals, service agreements, and reports.
• Monitor and report competitive activity.

Requirements

• High School graduation or similar experience.
• Demonstrated excellence in telephone skills and customer service.
• Good experience and skills in MS Office and basic administrative tasks.
• Excellent verbal and written communication skills in English.
• Ability to comprehend and follow directions, with good time management skills.

Nice-to-haves

• Experience in sales and relationship building skills.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance