Customer Service Coordinator and Researcher

About the position

The Customer Service Coordinator and Researcher position at N LiNK Consulting, LLC is a part-time role focused on providing exceptional customer service and managing order processing within a Japanese research business. The role involves handling administrative tasks, conducting research, and ensuring accurate communication with clients and suppliers. The ideal candidate will be bilingual in English and Japanese, with a strong background in customer service and administrative support.

Responsibilities

• Conduct research, including desk research and comparisons with an internal database.
• Create delivery reports and confirm accuracy with reports.
• Process orders, manage delivery control, and handle back-end sales activities.
• Ensure accuracy of order numbers, contents, and requests to suppliers.
• Check availability of existing reports and analyze credit reports for necessary adjustments.
• Deliver products to clients by the contracted due date.
• Communicate with clients and suppliers via phone, email, fax, or letter to process orders and inquiries.
• Provide customer service to address questions and issues arising from orders.
• Manage an internal database with speed, product type, and status updates.
• Build trusting relationships with existing suppliers.
• Report sales activities to the manager on a weekly/monthly basis.
• Process credit card payments and ensure accuracy of sales and costs.
• Issue invoices and checks to clients and suppliers, respectively.
• Prepare necessary documents and reports for meetings.

Requirements

• Bilingual proficiency in English and Japanese.
• 5 years of customer service experience with a focus on client services and data entry.
• Strong computer skills, including proficiency in Microsoft Office.
• 3 years of administrative experience.

Benefits

• On-the-job training