American Airlines Group - San Francisco, CA
posted 5 months ago
American Airlines is seeking a Full Time Customer Service Coordinator at the San Francisco International Airport. This position is integral to ensuring a positive experience for customers traveling with American Airlines. The Customer Service Coordinator will interact with customers in a courteous, efficient, friendly, and professional manner, promoting and selling air travel to the public or freight forwarders. The role involves providing assistance with passenger check-in and cargo acceptance, interpreting government rules and requirements for domestic and international travel or cargo shipments, and ensuring that aircraft are met and dispatched within established times. The Coordinator will also assist distressed passengers and customers, protect company property and revenue, and ensure safe travel for all passengers. In addition to customer interaction, the Coordinator must possess the physical ability and dexterity to use motor skills to perform various job-related tasks. This includes the ability to perform multiple tasks within a limited time period, being self-motivated, and requiring minimal supervision. The role may also involve responding and assisting during security and emergency situations, following internal and external policies and procedures, and potentially driving and operating air stairs to enplane and deplane passengers. The Coordinator is responsible for the overall performance within their work area and may be required to lead and direct the work of other employees. They may also perform Passenger Operation Control functions, including air to ground communication and Tower functions.