Customer Service Coordinator

$52,000 - $52,000/Yr

Penske Automotive Group - Montgomery, NY

Full-time - Entry Level

Montgomery, NY

Truck Transportation

About the position

The Customer Service Coordinator at Penske is responsible for managing customer interactions related to preventative maintenance requests and coordinating repairs. This role involves planning and optimizing the shop work plan to ensure high levels of customer satisfaction and operational efficiency.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Requirements

• 2 years of customer service experience required
• At least 1 year of hands-on mechanical experience required
• High School diploma or equivalent required
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred

Nice-to-haves

• 2 years of supervisory experience preferred
• 2 years of service department administration preferred

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k plan
• Paid time off
• Employee discounts
• Life insurance
• Disability insurance