Customer Service Coordinator

$31,200 - $31,200/Yr

Perfect My Home, LLC. - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

About the position

The Customer Service Coordinator at Perfect My Home (PMH) is responsible for acting as a communication and scheduling coordinator for field technicians. This entry-level position requires effective communication, multitasking abilities, and the capacity to manage dispatch needs under supervision. The role is essential for maintaining customer satisfaction and operational efficiency.

Responsibilities

• Schedule and coordinate dispatch schedules to optimize routes for efficiency.
• Respond promptly to client calls, addressing inquiries and concerns.
• Document customer interactions and maintain detailed records of inquiries and resolutions.
• Perform data entry and updates in designated software and templates.
• File and organize work requests and customer requests or completed work information.
• Demonstrate PMH's Core Values: Commitment to Follow-up, Speed, Integrity, Strong Work Ethic, Positivity, and Teamwork.
• Perform other duties as directed.

Requirements

• High school diploma or equivalent.
• Clear and concise customer service skills for effective communication with operations staff and customers.
• Written and verbal communication skills for building rapport with clients.
• Ability to work independently and collaboratively to meet project deadlines.

Nice-to-haves

• Bilingual skills are a plus.

Benefits

• Health Insurance
• Paid Time Off