Customer Service - CSR

$40,000 - $45,000/Yr

Unclassified - Orland Park, IL

Full-time - Entry Level

Orland Park, IL

About the position

The Customer Service Representative (CSR) position at Southpoint Insurance Agency is designed for individuals looking to advance their careers in the insurance industry. This role involves supporting Commercial Lines Account Executives and managing customer service needs, with a focus on professional growth and development within a respected, locally owned company.

Responsibilities

• Assisting Commercial Lines Account Executives with day-to-day customer service tasks.
• Generating Certificates of Insurance.
• Processing loss run requests.
• Data input and management.
• Following up on additional requests for information from customers and company contacts.
• Processing and requesting change endorsements.

Requirements

• 2+ years of experience in a customer service role in a professional office setting.
• Genuine willingness to learn and be coachable.
• Upbeat, positive, and enthusiastic attitude.
• Ability to multi-task and follow through on tasks.
• Excellent communication and interpersonal skills.
• Confident self-starter who works well independently.
• Professional phone etiquette.
• Career-minded vision and great customer service skills.
• Problem-solving capabilities.
• Ability to work well with others and be a team player.

Benefits

• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance