Customer Service / Data Entry Clerk

$37,440 - $43,680/Yr

Aeromotive - Lenexa, KS

Full-time

Lenexa, KS

Transportation Equipment Manufacturing

About the position

The Customer Service / Data Entry Clerk position at PerTronix Performance Brands involves providing exceptional customer support and managing data entry tasks. The role is essential for ensuring customer satisfaction by addressing inquiries, resolving complaints, and maintaining accurate records. This position is ideal for individuals who are passionate about the automotive industry and enjoy helping customers find solutions to their needs.

Responsibilities

• Manage large amounts of incoming phone calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma or GED
• Good organizational skills
• Attention to detail
• Good written and verbal communication

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Life insurance
• Vision insurance