Special Service Partners - Neenah, WI
posted 3 months ago
Full-time
Onsite - Neenah, WI
Printing and Related Support Activities
About the position
The Customer Service/Data Entry position at SSP is a full-time role focused on providing exceptional service to customers while managing data entry tasks. The role involves processing customer requests, maintaining communication regarding orders, and collaborating with various departments to ensure timely job completion. The company is committed to training new employees, making it an excellent opportunity for those looking to start a career in customer service and data management.
Responsibilities
- Receive and process customer requests for quotes, orders, and job status information.
- Perform data entry for quote requests, customer orders, change orders, and order tracking.
- Communicate positively and effectively via phone and email regarding quotes, orders, and changes.
- Collaborate with other departments to track and expedite critical jobs through the plant.
- Support team members by providing backup coverage during vacations and as needed.
- Maintain positive relationships with external and internal customers.
Requirements
- Good communication skills
- Previous customer service experience
- Detail-oriented with a focus on accurate results
- Data entry experience
- Previous experience in the printing industry is a plus
- Organized and able to employ time management skills
- Basic knowledge of Microsoft Office Suites
- Able to multi-task in a fast-paced environment
- Able to work independently as well as in a team.
Nice-to-haves
- Experience in the printing industry
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
