Customer Service Department Manager

$80,000 - $90,000/Yr

Uline - Milwaukee, WI

Full-time - Mid Level

Milwaukee, WI

5,001-10,000 employees

Merchant Wholesalers, Nondurable Goods

About the position

As a Customer Service Department Manager at Uline, you will play a pivotal role in maintaining and enhancing the legendary customer service that Uline is known for. This position is based at our Kenosha Branch and requires a hands-on approach to managing the daily activities of various Customer Service departments. You will be responsible for training Team Leads to provide top-notch customer service while fostering a positive team environment. Your leadership will empower our teams to deliver the exceptional experience that our customers have come to love and expect from Uline. In this role, you will partner with other Managers and Team Leads to enhance team performance and ensure that all customer service operations run smoothly. You will evaluate team procedures, identify areas for improvement, and implement strategies to increase efficiency. Additionally, you will review performance reports and suggest actionable ways to enhance team productivity. A key aspect of your role will be to resolve escalated customer issues promptly, ensuring that our customers feel valued and heard. To succeed in this position, you will need to demonstrate a strong ability to coach and develop a high-performing team. Your experience in customer service management will be crucial as you guide your team towards achieving their goals and maintaining Uline's reputation for exceptional service. This is an on-site position, and we are looking for individuals who share our passion for customer service and teamwork.

Responsibilities

• Train Team Leads to provide top-notch customer service and build a positive team environment.
• Manage the daily activities of various Customer Service departments.
• Partner with other Managers and Team Leads to enhance team performance.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Requirements

• Bachelor's degree.
• 3+ years of customer service management experience.
• Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

• Complete medical, dental, vision and life insurance coverage.
• Flexible Spending Accounts and wellness programs.
• 401(k) with 6% employer match.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Bonus programs that include annual performance, sales goals and profit sharing.