Customer Service/Dispatch-Mabank

$28,000 - $43,000/Yr

Infinity Texas Mechanical - Mabank, TX

Full-time - Entry Level

Onsite - Mabank, TX

Specialty Trade Contractors

About the position

Infinity Texas Air is seeking a full-time HVAC Dispatcher / Customer Service Representative (CSR) to join their team in Mabank, TX. The role focuses on scheduling services, managing customer interactions, and supporting sales activities while ensuring a smooth operational flow within the company. The ideal candidate will possess strong communication skills and a positive attitude, contributing to a customer-focused environment.

Responsibilities

• Schedule and book services or sales appointments.
• Develop profitable sales and acquire customers through direct sales activities.
• Dispatch, manage, and allocate resources to meet client expectations.
• Process paperwork and payments, maintaining sales lead information.
• Perform data entry and update customer information.
• Generate leads through networking, data mining, and referrals.
• Sell new service agreements and renew existing ones.
• Coordinate scheduling and dispatching with other departments.

Requirements

• 2+ years of customer service or dispatch experience, preferably in the HVAC industry.
• Ability to learn products and services offered by the company.
• Computer literate, familiar with Excel and Word, smartphones, email, and text messaging.
• Maintain a clean, neat, and professional appearance.

Benefits

• Competitive pay
• Generous benefits package
• Opportunities for advancement
• Supportive work environment