Customer Service & Dispatch Representative - Service Industry - Commercial Doors

$49,920 - $54,080/Yr

Pacific Rim Door Service - Anaheim, CA

Part-time - Entry Level

Remote - Anaheim, CA

Specialty Trade Contractors

About the position

The Customer Service & Dispatch Representative plays a crucial role in ensuring customer satisfaction and efficient service delivery within Pacific Rim Door Service, Inc. This position involves direct interaction with customers, service technicians, and vendors, focusing on providing exceptional service and managing service projects effectively. The representative will work in a call center/warehouse environment, supporting the logistics and operations of commercial door services.

Responsibilities

• Answering phones and interacting with customers, service technicians, and vendors.
• Entering customer, job, and estimate information into the computer system.
• Initiating communication with customers, vendors, and service technicians to update current status reports.
• Assisting with the dispatch service calendar for service crews and estimators.
• Managing and ensuring the successful completion of service projects for customers, communicating the status throughout each project.
• Summarizing job status in the computer system.
• Invoicing of service calls and other projects.
• Ordering material once properly trained.
• Coordinating material deliveries to warehouse and job sites.
• Performing various office administration tasks.
• Rotational on-call phones and dispatch after hours (nights and weekends).

Requirements

• Associate's degree preferred.
• Minimum 2 years of customer service experience in the service industry.
• Minimum 2 years of dispatching experience in the service industry.
• Exceptional communication skills required.
• Fluent in English.

Nice-to-haves

• Experience in the Commercial Door Industry.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance