Customer Service - Donor Support Technician (Bilingual English/Spanish)

CSL - Brownsville, TX

Part-time - Entry Level

Brownsville, TX

Ambulatory Health Care Services

About the position

The Donor Support Technician is responsible for preparing donors and equipment for the pheresis process, monitoring the process, and ensuring donor safety and data accuracy. This role requires bilingual skills in English and Spanish to effectively communicate with donors and staff. The technician will work in a fast-paced environment, adhering to health and safety regulations while maintaining confidentiality and a clean workspace.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responding to alarms or signals.
• Disconnect the donor when the process is complete.
• Maintain alertness to any reactions the donor may have during or after the process and notify appropriate staff.
• Record incidents during the pheresis process using a Personal Digital Assistant (PDA).
• Link equipment and soft goods used in the pheresis process to the appropriate donor using PDA.
• Alert Group Leader or Supervisor of donor flow issues.
• Ensure accurate recording of donor data in the electronic donor information management system as per SOPs.
• Understand policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain a clean and efficient work environment, ensuring sufficient operating supplies are available.
• Follow all Health Safety & Environmental (HSE) and OSHA policies and procedures.
• Promote safety in all actions.
• Maintain confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.
• Perform job-related duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum of three months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
• Ability to perform basic math calculations.
• Ability to understand, remember, and apply oral and/or written instructions.
• Ability to see and speak with customers and observe equipment operation.

Nice-to-haves

• Bilingual skills in English and Spanish may be required to meet business needs.

Benefits

• Health insurance
• Paid time off
• 401k plan
• Employee discounts
• Tuition reimbursement