Customer Service - Donor Support Technician

CSL - Gulfport, MS

Full-time - Entry Level

Gulfport, MS

Ambulatory Health Care Services

About the position

The Donor Support Technician is responsible for preparing donors and equipment for the pheresis process, monitoring the process, and ensuring donor safety and data accuracy. This role involves using technology to record incidents and maintain a clean and efficient work environment while adhering to health and safety regulations.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responding to alarms or signals during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness to any reactions the donor may have and notify appropriate staff.
• Record incidents during the pheresis process using a Personal Digital Assistant (PDA).
• Link equipment and soft goods used in the pheresis process to the appropriate donor using PDA.
• Alert Group Leader or Supervisor of donor flow issues.
• Ensure accurate recording of donor data in the electronic donor information management system as per SOPs.
• Understand policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain a clean and efficient work environment and ensure sufficient operating supplies are available.
• Follow all Health Safety & Environmental (HSE) and OSHA policies and procedures.
• Maintain confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.
• Perform job-related duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum of three months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
• Ability to perform basic math calculations.

Nice-to-haves

• Bilingual skills may be required to meet business needs.

Benefits

• Options for health care benefits including medical, dental, and vision plans.
• Prescription drug coverage.
• Company-provided basic life insurance and Short- and Long-Term Disability.
• Option to participate in CSL's 401(k) Savings Program.
• Paid Time Off (PTO) for vacations, illness, and personal business.
• Paid observed holidays as designated by the Company.