Customer Service - Donor Support Technician

CSL - Jonesboro, GA

Part-time - Entry Level

Jonesboro, GA

Ambulatory Health Care Services

About the position

The Donor Support Technician plays a crucial role in the preparation and monitoring of the pheresis process at CSL Plasma. This position is responsible for ensuring that the donor, donor area, and equipment are adequately prepared for the pheresis processors. The technician will report directly to the Assistant Center Manager and will be involved in various tasks that are essential for the smooth operation of the donor center. Key responsibilities include preparing the autopheresis machine for the pheresis process, monitoring the donor and the pheresis process, and responding to any alarms or signals that may occur during the procedure. Once the process is complete, the technician will disconnect the donor and maintain a high level of alertness to any reactions the donor may experience during or after the pheresis process, promptly notifying the appropriate staff as necessary. The technician will utilize a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, including machine alerts, alarms, volume variances, and any adverse events experienced by the donor. It is also essential to ensure accurate recording of donor data in the electronic donor information management system, adhering to the Standard Operating Procedures (SOPs). The technician must maintain a clean and efficient work environment, ensuring that sufficient operating supplies and forms are available as needed. Compliance with Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies is mandatory, and promoting safety in all actions is a key expectation of this role. Confidentiality of all personnel, donor, and center information must be maintained at all times. The technician may also be cross-trained in other areas to meet the business's needs, and bilingual skills may be required at the organization's discretion. Other job-related duties may be assigned as necessary.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reactions the donor may have during or after the pheresis process and notify appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alert Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain a clean and efficient work environment, ensuring sufficient operating supplies and forms are available as needed.
• Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Promote safety in all actions.
• Maintain confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Perform job-related duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
• Ability to perform basic math calculations.
• Understand, remember, and apply oral and/or written instructions.
• Understand and follow basic instructions and guidelines.
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of the time.
• Reach, bend, kneel, and have a high level of manual dexterity.
• Occasionally be required to lift and carry up to 25 pounds.

Nice-to-haves

• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

Benefits

• Health insurance
• Paid time off
• 401k plan
• Flexible scheduling
• Employee discounts
• Professional development opportunities