Customer Service - Donor Support Technician

CSL - Smyrna, GA

Part-time

Smyrna, GA

Ambulatory Health Care Services

About the position

The Donor Support Technician is responsible for preparing donors and equipment for the pheresis process, monitoring the process, and ensuring donor safety and data accuracy. This role involves direct interaction with donors and requires adherence to health and safety protocols while maintaining a clean work environment.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness to any reactions the donor may have during or after the pheresis process and notifies appropriate staff.
• Records incidents during the pheresis process using a Personal Digital Assistant (PDA).
• Links equipment and soft goods used in the pheresis process to the appropriate donor using a PDA.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains a clean and efficient work environment, ensuring sufficient operating supplies are available.
• Follows all Health Safety & Environmental (HSE) and OSHA policies and procedures, promoting safety in all actions.
• Maintains confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills may be required to meet business needs.
• Performs job-related duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
• Ability to perform basic math calculations.

Nice-to-haves

• Bilingual skills may be required at the discretion of the organization.