Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time

Whole Foods - Cedar Park, TX

Full-time - Mid Level

Cedar Park, TX

Food and Beverage Retailers

About the position

The Customer Service & E-Commerce Supervisor at Whole Foods Market is responsible for overseeing the customer service and e-commerce operations within the store. This role focuses on enhancing the checkout experience, managing grocery delivery and pickup processes, and ensuring high-quality service delivery. The supervisor will lead a team, monitor performance metrics, and ensure compliance with health and safety regulations while promoting a positive work environment.

Responsibilities

• Deliver outstanding customer experience and hold Team Members accountable for service quality.
• Establish clear expectations for balancing in-store customer service and online order completion.
• Monitor customer flow and assign tasks to meet customer needs effectively.
• Stay informed about competitors and industry trends to enhance service delivery.
• Ensure effective responses to customer inquiries and concerns.
• Foster collaborative relationships with departmental leaders and partners.
• Encourage a positive team environment and maintain high morale.
• Ensure compliance with safety and regulatory standards.
• Develop, coach, and motivate Team Members to sustain high performance and reduce turnover.
• Maintain cleanliness and security of workspaces and equipment.
• Identify and implement process improvement opportunities.
• Communicate and model WFM core values and leadership principles.

Requirements

• 12+ months of retail experience.
• Strong analysis skills to identify root causes of performance issues.
• Excellent interpersonal and customer relationship skills.
• Ability to teach and motivate others in a constructive manner.
• Proficient in Microsoft Office and operations-related applications.

Nice-to-haves

• Experience in grocery store operations.
• Management experience in a retail environment.

Benefits

• Competitive salary based on experience.
• Opportunities for career advancement within the company.
• Employee discounts on products and services.