Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time

Whole Foods - Charlotte, NC

Part-time - Mid Level

Charlotte, NC

10,001+ employees

Food and Beverage Retailers

About the position

The Customer Service & E-Commerce Supervisor at Whole Foods Market is responsible for leading the Customer Service and E-Commerce programs within the store. This role focuses on enhancing the checkout experience and managing grocery delivery and pickup services. The supervisor will ensure safety, quality, and productivity while monitoring key performance indicators and team performance. The position involves daily operations management, team development, and adherence to health and safety regulations, all while promoting the company's core values and leadership principles.

Responsibilities

• Deliver outstanding customer experience and hold Team Members accountable for service quality.
• Establish clear expectations for balancing in-store customer service and online order completion.
• Monitor in-store and online customer flow, assigning tasks accordingly.
• Respond effectively to customer questions, requests, and concerns.
• Foster collaborative relationships with departmental leaders and store leadership.
• Encourage a positive environment of teamwork and morale.
• Maintain Team Member safety and security standards.
• Ensure compliance with regulatory rules and standards.
• Develop, coach, mentor, and motivate Team Members to sustain high performance.
• Maintain cleanliness of workspaces and security of equipment.
• Identify process improvement opportunities and communicate WFM core values.

Requirements

• 12+ months retail experience
• Strong analysis skills to root cause underperformance
• Excellent interpersonal, motivational, and team building skills
• Capable of teaching others in a positive manner
• Proficient with email, Microsoft Office, and operations-related applications.