Whole Foods - Kailua, HI
posted about 2 months ago
Full-time
Onsite - Kailua, HI
5,001-10,000 employees
Food and Beverage Retailers
About the position
The Customer Service & E-Commerce Supervisor at Whole Foods Market is responsible for leading processes that enhance the checkout experience and manage grocery delivery and pickup services. This role focuses on ensuring safety, quality, and productivity while supporting the development of team members and adhering to health and safety regulations.
Responsibilities
- Delivers outstanding customer experience and holds all Team Members accountable for delivering outstanding customer service.
- Establishes clear expectations for balancing in-store customer service and completing online orders.
- Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
- Seeks awareness of relevant competitors and industry trends.
- Ensures an effective and efficient response to customer questions, requests, and/or concerns.
- Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners.
- Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
- Maintains Team Member safety and security standards.
- Ensures compliance with relevant regulatory rules and standards.
- Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
- Maintains cleanliness of workspaces including staging area and coolers.
- Maintains security of equipment.
- Proactively identifies process improvement opportunities.
- Consistently communicates and models WFM core values, leadership principles, and supports goals.
Requirements
- 12+ months retail experience.
- Ability to perform task management, balancing dynamic customer flows.
- Strong analysis skills to root cause underperformance.
- Excellent interpersonal, motivational, team building and customer relationship skills.
- Capable of teaching others in a positive and constructive manner.
- Proficient with email, Microsoft Office, and operations-related applications.
Benefits
- Health insurance
- Retirement plan benefits
- Eligibility for a store discount
- Paid time off
- Access to other benefit programs
