Whole Foods - Novato, CA
posted 2 months ago
Full-time - Mid Level
Novato, CA
10,001+ employees
Food and Beverage Retailers
About the position
The Customer Service & E-Commerce Supervisor at Whole Foods Market is responsible for leading the processes that support the checkout experience and grocery delivery & pickup at the assigned store. This role focuses on ensuring safety, quality of online orders, excellent customer experiences, and team productivity. The supervisor monitors key performance indicators and manages daily operations, including labor utilization and cash management, while supporting the development of team members and adherence to company values and safety regulations.
Responsibilities
- Deliver outstanding customer experience and hold Team Members accountable for service quality.
- Establish clear expectations for balancing in-store customer service and online order completion.
- Monitor in-store and online customer flow, assigning tasks accordingly.
- Ensure effective responses to customer questions and concerns.
- Foster positive relationships with departmental leaders and partners, including Amazon delivery drivers.
- Encourage teamwork, mutual respect, and high morale among Team Members.
- Maintain safety and security standards for Team Members.
- Ensure compliance with regulatory rules and standards.
- Develop, coach, mentor, and motivate Team Members to sustain high performance and minimize turnover.
- Maintain cleanliness of workspaces and security of equipment.
- Identify process improvement opportunities and communicate WFM core values.
Requirements
- 12+ months retail experience
- Ability to perform task management and balance dynamic customer flows.
- Strong analysis skills to identify root causes of underperformance.
- Excellent interpersonal, motivational, team building, and customer relationship skills.
- Capable of teaching others in a positive and constructive manner.
- Proficient with email, Microsoft Office, and operations-related applications.
Benefits
- Paid time off
- Retirement plan
- Store discount
