Customer Service Engineer II - 203650-Field Service

Christie Digital Systems - Houston, TX

Full-time - Mid Level

Houston, TX

1,001-5,000 employees

Wholesale Trade Agents and Brokers

About the position

Welcome to Christie®. We're a global visual, audio and collaboration solutions company offering diverse solutions for business, entertainment, and industry. Christie employs over 1,500 people globally and has installed over 100,000 projection solutions for a variety of industries worldwide - and we're not stopping there. We're continuing to break new ground as a powerhouse of innovation: leading the film-to-digital conversion, putting pixels everywhere with Christie MicroTiles® and digital displays, and bringing massive landmarks to life with projection mapping. Plus, we're on the leading edge of new and exciting solutions: introducing immersive audio, advancing seamless presentation and collaboration, and opening a new frontier with laser projection. If you're looking for high quality, innovative, shared experiences you have come to the right place. At Christie we believe that employees create our success and in exchange we provide competitive salaries, and an excellent benefits package including medical, dental, 401(k) with employer matching, paid time off, tuition reimbursement, and more.

Responsibilities

• Coordinate equipment repairs and maintenance accurately allowing enough time for transit and testing.
• Provide timely and effective technical support to meet the customers' expectations via telephone or in person.
• Develop and maintain good customer relationships.
• Evaluate services to engineering for software and hardware changes and the evaluation of new products and designs for the Marketing department.
• Troubleshoot and resolve Network issues i.e. connectivity, applications, Internet, Web, WAN, e-mail and infrastructure.
• Repair, and update products and software.
• Diagnose and repair Digital Projectors and Digital systems.
• Perform emergency service at the client's locations as needed to ensure the full functionality of AV systems and related equipment.
• Support live events/screening.
• Provide detailed technical documentation relating to all functions performed.
• Provide on-call technical phone support and field response.
• Install and document the installation of AV products and related equipment.
• Perform scheduled preventative maintenance to ensure optimum operation and a minimum of down time of AV systems.
• Provide technical training for the end user relating to the operation of AV system and related equipment.
• Maintain accurate market inventory and inventory reports.

Requirements

• Minimum 3-5 years relevant experience in technical support, networking, field service, PC repair or related field.
• Minimum 3-5 years' experience in repair/maintenance/theory of Digital projection systems and/or other Audio systems.

Nice-to-haves

• Experienced with audio/video test and calibration and related equipment.
• Electrical/Electronic understanding/training including troubleshooting skills.
• Understand AV signal flow and the ability to troubleshoot to find failed component.
• Ability to provide on-call support when necessary.
• Experience with multimedia equipment installation and service.
• Experienced with AV testing and calibration equipment.
• Excellent communications and customer service skills (verbal, written & analytical).
• Understanding of analog and digital circuits.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement