Customer Service Engineer II

Christie Digital System USA - Birmingham, AL

Full-time - Mid Level

Birmingham, AL

1,001-5,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Customer Service Engineer II at Christie Digital is responsible for providing technical support and maintenance for audio-visual systems, ensuring customer satisfaction through effective communication and problem-solving. This role involves troubleshooting network issues, repairing digital projectors, and supporting live events, all while maintaining strong customer relationships and accurate documentation.

Responsibilities

• Coordinate equipment repairs and maintenance accurately allowing enough time for transit and testing.
• Provide timely and effective technical support to meet the customers' expectations via telephone or in person.
• Develop and maintain good customer relationships.
• Evaluate services to engineering for software and hardware changes and the evaluation of new products and designs for the Marketing department.
• Troubleshoot and resolve network issues including connectivity, applications, Internet, Web, WAN, e-mail, and infrastructure.
• Repair and update products and software.
• Diagnose and repair digital projectors and digital systems.
• Perform emergency service at client locations as needed to ensure full functionality of AV systems and related equipment.
• Support live events/screening.
• Provide detailed technical documentation relating to all functions performed.
• Provide on-call technical phone support and field response.
• Install and document the installation of AV products and related equipment.
• Perform scheduled preventative maintenance to ensure optimum operation and a minimum of downtime of AV systems.
• Provide technical training for the end user relating to the operation of AV system and related equipment.
• Maintain accurate market inventory and inventory reports.

Requirements

• Minimum 3-5 years relevant experience in technical support, networking, field service, PC repair or related field.
• Minimum 3-5 years' experience in repair/maintenance/theory of digital projection systems and/or other audio systems.

Nice-to-haves

• Experienced with audio/video test and calibration and related equipment.
• Electrical/Electronic understanding/training including troubleshooting skills.
• Understanding AV signal flow and the ability to troubleshoot to find failed components.
• Ability to provide on-call support when necessary.
• Experience with multimedia equipment installation and service.
• Experienced with AV testing and calibration equipment.
• Excellent communications and customer service skills (verbal, written & analytical).
• Understanding of analog and digital circuits.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• 401(k) matching