It Concepts - San Antonio, TX
posted 3 days ago
The Customer Service Engineer (System Administrator) at IT Concepts, Inc. is responsible for providing comprehensive onsite and remote support to IT customers across various VA Administrations. This role involves troubleshooting, maintaining, and optimizing computer systems and equipment to ensure user satisfaction and operational efficiency. The engineer will interact with end-users, diagnose issues, and implement solutions while adhering to safety protocols and maintaining system logs.