Customer Service Engineer

$52,000 - $72,800/Yr

Bowe Systec North America - Saint Charles, IL

Full-time - Entry Level

Saint Charles, IL

Repair and Maintenance

About the position

The Customer Service Engineer at Bowe Systec North-America Inc. is responsible for providing technical support and maintenance for production mail and parcel automation equipment. This role involves performing preventative maintenance, diagnosing issues, and executing repairs while ensuring a positive customer experience. The position requires a strong mechanical aptitude and customer service skills, as technicians will work directly with clients at various locations throughout North America.

Responsibilities

• Perform preventative maintenance on production mail and parcel automation equipment.
• Diagnose problems and execute necessary repairs to return machines to service.
• Provide excellent customer service and maintain positive relations with clients.
• Utilize technical skills to troubleshoot mechanical and electrical systems.
• Adhere to company procedures for repairs, safety, and escalations.

Requirements

• Strong customer relations skills.
• Excellent analytical and problem-solving skills.
• Ability to read schematics.
• Proficiency in Windows operating systems.
• Knowledge of mechanical and electrical systems for troubleshooting machine problems.
• Relevant experience in a technical field, preferably in electronics or mechanics.

Nice-to-haves

• An advanced degree in electronics or mechanics is preferred.

Benefits

• On-the-job training provided.
• Tools and company work shirts are supplied.
• Access to factory documentation and technical support resources.
• Climate-controlled work environment.
• Shift premiums for 2nd and 3rd shift technicians.