Customer Service - Exit Booth Agent - Philadelphia International Airport

$13,200 - $32,760/Yr

Enterprise Mobility - Philadelphia, PA

Full-time - Entry Level

Philadelphia, PA

Professional, Scientific, and Technical Services

About the position

The Exit Booth Agent at Philadelphia International Airport is responsible for providing exceptional customer service to rental car customers, primarily through face-to-face interactions. This role involves facilitating the rental process, verifying driver information, and ensuring a positive experience for all customers. The position offers a competitive starting pay with opportunities for commission bonuses, and is part of a reputable company known for its commitment to employee satisfaction and development.

Responsibilities

• Prepare all rental documents accurately and completely.
• Verify car information and VIN number for security and car control.
• Provide additional service to Emerald Aisle members by offering our refueling option.
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
• Ensure that the booth is stocked with appropriate supplies to meet the needs of customers.
• Provide all customers with undivided attention while assisting them at the exit booth.
• Make eye contact and greet all customers; thank customers at the conclusion of all transactions.
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meet the needs of the customer.
• Process returns as necessary.

Requirements

• Must be at least 18 years old.
• Must have a minimum of 2 years of retail customer service experience.
• Must have a current and valid driver's license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be living within 30 minutes of the Philadelphia International Airport.

Benefits

• Profit sharing
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance